Shipping policy

Shipping & Delivery Information 🚚📦

UK Standard Shipping

Royal Mail is always slow at Christmas please allow at least 5-7  working days for standard delivery. 

  • Free for orders over £50
  • £3.99 for orders under £50

Express Delivery 🚀

  • Place your order before 8 AM for express shipping.

Processing Time 🕒

  • We typically process and ship orders within 2 working days (Mon-Fri).

Time in Transit 🕒

  • After the item is shipped (allow 2 working days for processing), the expected delivery time is 3-5 working days. It may take longer during busy periods.

Tracked Shipping 🛡️

  • For heavier items (0-15kg), tracked shipping is £8.50.

Courier 🚚

  • We mainly use Royal Mail.

Delivery Address Mistakes 🤦♀️❌😬

  • If a parcel is returned to us due to an incorrect address (e.g., incomplete, addressee unknown, inaccessible, refused, etc.), postage and packaging charges will NOT be refunded, and you’ll need to pay for re-delivery.

Important! It’s your responsibility to ensure the correct delivery address is provided. We wouldn’t want your parcel going on a holiday without you! 🌍

International Shipping 🌐

  • VAT is not included for international customers and will be charged upon entry to your country.
  • We ship globally, though some restrictions may apply for certain items.

Important Note:

  • Customs duties, taxes, and fees might apply upon arrival, and these are the recipient's responsibility.
  • If you’re sending products to someone else, ensure they’re aware they’ll be responsible for these charges.
  • Sadly, we cannot predict these charges. We advise checking with your local customs office before ordering.

As the UK has now left the EU, buying goods online from non-European Union countries may involve additional charges. Buying goods online coming from a non-European Union country

Returns Policy 🔄

Change of Heart? ❤️

  • You can return most new, unopened items within 30 days for a full refund.
  • If it's our mistake (wrong or defective item), we’ll cover the return shipping. 🎉

Cooling-off period:

  • If you withdraw from your purchase within the seven working days cooling-off period, we will refund the standard postage cost for delivery to you. However, we cannot refund the return shipping costs.

Refunds:

  • Expect your refund within four weeks (often sooner!).

  • Please do note that if your revised order total no longer qualifies for free shipping or any applied discounts, these will be deducted from the refund accordingly.

Delivery Address Mistakes 🤦❌😬

  • If a parcel is returned to us due to an incorrect address (e.g., incomplete, addressee unknown, inaccessible, refused, etc.), postage and packaging charges will NOT be refunded, and you’ll need to pay for re-delivery.

FAQ 🧐

Didn’t receive your item, but it’s marked as delivered?

  • Check if the shipping address was correct (this solves 99% of cases).

  • Check with neighbours, housemates, the post room at work, or in your designated safe place.

  • Allow an extra day for Royal Mail in case of a rare scanning error.

  •  Info from the Royal Mail website 

Multiple Orders?

  • Unfortunately, we cannot refund combined shipping costs, but we’ll try to send your items together to help the planet! 🌍🌱

Royal Mail Zone Postcodes for Shipping:

  • Zone 1: England, Wales, parts of Scotland (excl. Highlands & Islands) and includes all postcodes not covered in Zones 2 and 3 below

  • Zone 2: Highlands & Islands – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PA80, PH17-26, PH30-44, PH49-50, Isle of Man, Bailiwick of Guernsey, States of Jersey, ZE, GY, JE, IM, FK20

  • Zone 3: Northern Ireland, Isle of Wight, Scottish rural, and Isles of Scilly – postcodes BT, TR21-25, AB35-38, AB53-56, FK18-19, PO30-41

Contact Us 

If you need to return an item or have any questions, simply contact us with your order number, and we’ll guide you through the process.

Happy Shopping! 😊