What It’s Like to Work at The Felt Box

We’re a small team based in Kings Cliffe, working from an industrial unit in a quiet, pretty village — the kind of place where tractors occasionally pass the window and nobody blinks if you turn up with sheep fluff on your jumper. It’s a flexible, independent workplace where we all get stuck in and share the load. Most of us can do most jobs — and when things get busy, we all step up.

How We Work

We usually work solo or in pairs. We let ourselves in using the key safe and set our own hours, planning the week ahead based on what needs to be done. There's no micromanaging (most of the time) — we’re trusted to manage our time, stay organised, and finish what we start.

We take a couple of breaks a day when we need them. There’s a beautiful old railway path right outside the unit for a stretch and some air — and yes, bringing your own food is highly encouraged.

The Learning Curve (Yes, It’s Real)

It can feel like a lot when we first start. Most of us couldn't tell the difference between wool tops and carded wool on day one — and we definitely didn’t know what a “locks wool” was supposed to look like wet. But it all clicks surprisingly fast. After a few days, you’ll find yourself saying things like “this shade is more caramel than sand” without even blinking.

What We Do

No two days are quite the same. Depending on what’s going on, we might be:

  • Weighing and packing wool

  • Picking and fulfilling customer orders

  • Replenishing and checking stock

  • Dyeing and washing locks wool (yes, it smells a bit sheepy — we are used to it)

  • Making felting kits

  • Creating shade packs

  • Preparing and sending stock to Amazon

  • Posting on social media or editing product photos

  • Answering customer messages

  • Serving the occasional pop-up shop visitor (who’s usually lovely)

We all learn on the job and support each other as we go. Everyone picks up most tasks over time — it’s the only way we stay nimble and keep the wheels turning.

Our Seasonal Rhythm

September to early December is full-on. Orders fly in, wool flies out, and we all work hard to keep up. We don’t take holidays during this time — it’s all hands on deck.

In summer, we slow down a little and prepare for winter: building stock, batching kits, getting Amazon deliveries ready, and doing the jobs that are easier to tackle when it’s quiet(ish).