Refund policy

 

RETURNS POLICY:

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Please do note that if your revised order total no longer qualifies for free shipping or any applied discounts, these will be deducted from the refund accordingly.

Delivery Charges for returns. 

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us.

Where you are withdrawing from your purchase within the seven working days cooling-off period, we will also refund the normal postage charge for the delivery of that item to you but we CANNOT refund your costs in returning it to us.

PLEASE NOTE: It is your responsibility to supply us with the CORRECT DELIVERY ADDRESS .

If Royal Mail or another courier is unable to deliver to the delivery address provided and returned to us for any of the following reasons:

• address incomplete
• addressee gone away
• address inaccessible
• addressee unknown
• refused
• not called for
• no such address
• In the above cases postage and packaging charges will NOT be refunded. You will need to pay for re-delivery.